What to say to your provider.
Pick what's going on. We'll write the call script, a chat message and an email. Nothing you type leaves your device.
1. What's going on?
2. A few details
All optional. Leave anything blank and we'll use neutral wording.
3. Your script
1. Opening · You say
"Hi, I'm calling about my internet account."
2. The ask · You say
"My promotional price ended and my bill went up. What promotions or plans can you offer an existing customer to bring it back down?"
3. Why it's reasonable · You say
"I'd like to stay with you if the price works."
4. If they say no · You say
"I understand. Could you transfer me to your retention or loyalty team?"
5. Before you hang up · You say
"Can you confirm the new monthly price including all fees and taxes, how long it lasts, whether there's a contract, and give me a confirmation number? Please email that to me as well."
If they say...
Did it work?
Tell us what you saved. It's anonymous.
Live out of town?
If cable and fiber don't reach you, satellite may. Check your ZIP to see what's possible.