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Fixed income

On a fixed income? Make your internet bill fit.

Plain-English steps to a lower bill, the discounts you may qualify for, and the words to use.

The numbers

Where the money goes

  • Paying for speed a retired couple won't use

    Big plans built for busy family homes.

  • Bundled TV channels you don't watch

    Packages that pad the monthly total.

  • Missing a discount you qualify for

    Help that only comes if you ask.

  • Paper billing or late fees

    Small charges that add up every month.

What you probably need

13 Mbps

At the busiest hour. About 141 GB a month.

For 2 people, 1 HD stream, 1 video call a week, with 20% headroom.

Work out what you need

Help you may qualify for

  • Lifeline (SSI, Medicaid and the Veterans Pension qualify)

    Up to $9.25 a month off phone or internet, or up to $34.25 on Tribal lands. One discount per household, renewed each year. Ask your provider whether they accept Lifeline.

    Official site(opens in a new tab)

  • Low-cost plans near you

    EveryoneOn's offer locator lists low-cost internet offers by ZIP code.

    Official site(opens in a new tab)

What to say

  1. 1. Opening · You say

    "Hi, I'm calling about my internet account."

  2. 2. The ask · You say

    "I'm on a fixed income. Do you offer a low-income or senior plan, and do you accept Lifeline?"

Get the full script

Before you call

  • Have your last bill and account number
  • Know if anyone at home gets SSI, Medicaid or the Veterans Pension
  • Run the calculator
  • Ask about senior or low-income plans
  • Ask a family member to join the call on speaker if you like

Questions, answered

Some providers have low-income or senior plans. Ask directly. If you get SSI, Medicaid or the Veterans Pension, you may qualify for Lifeline: up to $9.25 a month off.

Related lessons

Words to know

Live out of town?

If cable and fiber don't reach you, satellite may. Check your ZIP to see what's possible.

Sources

Data checked October 2026.